{
"segmentIds": [
301
],
"passengerIds": [
101
],
"reason": "voluntarily",
"fileList": [
"https://example.com/refund-proof.pdf"
],
"reasonDetail": "Voluntary refund",
"contactEmail": "zhangsan@example.com",
"contactName": "Zhang San",
"contactRegion": "86",
"contactPhone": "13800138000",
"externalOrderId": "RFD-EXT-001"
}